Shipping & returns.
StoneWave outfits the long way out with a small, carefully chosen catalogue. We treat the handoff as part of the expedition: the shipping method, timing, and destination-specific terms are confirmed with you before the order is final.
StoneWave · Mineral Expedition
Confirmed before order.
There is no single delivery promise that fits every piece of expedition gear or every destination. Before your order is final, StoneWave will confirm the available shipping method, an estimated timeframe, the rate, and any information needed for delivery. If a special arrangement is required, we will tell you before you commit.
Give the gear a careful first look.
Please inspect the package and the item when it arrives. A quick record of the condition helps StoneWave understand what happened in transit and decide on the right next step with you.
What to do the day it lands
- Check the outer packaging before opening and photograph any visible damage.
- Unpack the item carefully and compare it with your order and included accessories.
- Photograph damage or missing parts clearly, including the packaging where relevant.
- Keep the item and its packaging available while StoneWave reviews the issue.
- Contact stonewave@polsia.app with your order number and the photos so we can confirm what happens next.
Do not arrange a return or discard damaged packaging before we have reviewed the details. We will confirm whether the next step is a repair, replacement, return, or another resolution for your order.
Shipping, confirmed for your address.
The regions below help frame availability. StoneWave confirms the method, rate, estimated timeframe, and any destination-specific requirements before your order is final.
| Region | Method & timing | Notes |
|---|---|---|
North America NA | Confirmed before order | The available shipping method, rate, and estimated timeframe will be confirmed for your address before the order is final. Any destination-specific requirements will be explained at the same point. |
Europe EU | Confirmed before order | The available shipping method, rate, and estimated timeframe will be confirmed for your address before the order is final. Any customs, duty, or tax considerations will be explained when applicable. |
Australia / NZ AU | Confirmed before order | The available shipping method, rate, and estimated timeframe will be confirmed for your address before the order is final. Import requirements can vary by destination and item. |
Rest of world ROW | Confirmed before order | Shipping availability and timing vary by destination. We will confirm the method, rate, estimated timeframe, and any import requirements before the order is final. |
There is no universal carrier, rate, or delivery promise published yet. International orders may involve customs, duties, taxes, or import requirements that vary by destination; StoneWave explains the applicable details before order confirmation.
Confirmed before order.
The applicable return window is being finalized and will be stated before publication and in the order confirmation. If you are considering a return, contact StoneWave before sending anything back; we will confirm whether the order is eligible and explain the next steps.
Eligibility
- Start the request within the return window stated for your order.
- Return the item in its original condition, without installation, use, or field damage beyond what StoneWave has confirmed in writing.
- Include the original packaging, included accessories, and any documentation that arrived with the item where available.
- Package the item securely using the return instructions StoneWave provides for your order.
Exchanges
Exchanges are confirmed case by case.
If you would prefer a different item, tell us in the same return conversation. StoneWave will confirm whether an exchange is available for your order and explain any item, price, shipping, or timing differences before anything changes.
How to start a return.
Returns start with an email, so StoneWave can confirm the applicable window, condition requirements, and next steps for your order before anything is sent back.
Step 01
Email stonewave@polsia.app with your order number, the item you are asking about, and a short note on what you need.
Step 02
We confirm the applicable return window, condition requirements, and whether the request is eligible before you send the item back.
Step 03
Follow the packaging, address, and shipping instructions we provide for your order. Do not send a return to an address found elsewhere on the internet.
Step 04
Once the item is received and reviewed, we confirm the available outcome and the timing for any approved refund or exchange.
Shipping & returns questions, answered.
Seven questions the shipping and returns desk hears the most. If this list misses yours, write to StoneWave and we will confirm the answer for your order.
- SelectionA small catalogue, carefully considered.
- ShippingMethod and timing confirmed for your address.
- ReturnsTerms stated before you send gear back.
- ServiceQuestions go to a real StoneWave outfitter.